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Purchasing Guide
Thinking of taking the plunge and making it yours forever? Here's everything you need to know before purchasing from Style Vault.
What You See Is What You Get
Each product listing includes:
- A detailed description of the condition
- Notes on any defects or signs of wear
- Clear photographs showing every angle
- Information about what’s included—such as original packaging, dust bags, or certificates of authenticity where applicable
We take the time to inspect every item and ensure our listings are transparent so you know exactly what you’re buying.
Authenticity Guarantee
All pieces listed for sale are authentic designer items, and we stand by that with a 100% authenticity guarantee. Whether it's a rare runway piece or a coveted classic, you can shop with confidence knowing you’re investing in the real deal.
Change of Mind Policy
We do not accept returns for change of mind on purchases. Style Vault is about conscious consumption—and we want you to love your forever pieces. That’s why we offer rentals as a way to try before you buy. Fall in love first, commit later. If you're unsure, consider renting the piece before purchasing—it’s the most sustainable (and stylish) way to shop.
Consumer Guarantees
Of course, your rights are protected under Australian Consumer Law. If an item you purchase is significantly not as described, faulty, or does not meet acceptable quality standards, we will work with you to resolve it.
Still Unsure?
Feel free to reach out—we’re here to help you make confident, conscious choices.
Kate Sanfilippo
Co-Founder and CEO